Contact Us

Email: info@penwa.com
Chat: PENWA Chat
Phone: 888-626-8199 Toll Free or 01-609-975-8585

PENWA STOCKING POLICY:
PENWA.com maintains significant stock on all pen items which allows us to ship your order the same day it is placed on our system; unlike other resellers who ship within 1,2 and 5 or 6 business days. We actively monitor stocking levels on every item to ensure that your selection is available to ship today.

PENWA PRODUCT QUESTIONS VIA EMAIL:
If you have a product question or are not sure what you would like to order,
please contact PENWA at christy@penwa.com. We will respond to your question as quickly as possible. EMAIL is our preferred method of contact and we will respond to all email requests prior to returning phone calls.

PENWA PRODUCT QUESTIONS VIA PHONE:
If you have a product question or you are not sure what you would like to order,
please call Christy toll-free at 888-626-8199 with any questions you may have. If we cannot answer your call, please leave a brief message including your name, number and the nature of your call. Please speak slowly and clearly. We will return your call as soon as possible. From Canada and Overseas please call Christy at +01-609-975-8585 We are located in the New York City time zone.

PENWA PHONE ORDERS:
If you know exactly what you want to order and you know the brand and model number,
please contact Christy at PENWA toll-free at 888-626-8199 or 609-975-8585. If we are unable to receive your call, please leave a brief message including your name, number and the nature of your call. If possible, please specify a prior order number and the items and quantities that you wish to purchase so that we may prepare your order prior to calling you for payment information. Please speak slowly and clearly. We should normally be able to return your call the same day.

PENWA SHIPPING POLICY:
We will ship your order placed by noon ET Monday through Friday on the same day your order is received via the carrier you select. Some products and larger orders may ship directly from the manufacturer. If you have a delivery date requirement, please select a UPS Expedited shipping method and contact us to confirm that your item is definitely in stock. Items beginning with a DS designation in the product description indicate that the item will ship directly from the manufacturer via UPS Ground or FedEx Ground and may require an extra day to process and ship out. Tombow DS items ship from Atlanta via FedEx Ground. Itoya DS items ship via UPS Ground from Southern California. Aurora and Cross items ship via UPS Ground from New York. Fisher larger orders ship via UPS Groundfrom Las Vegas. Larger Waterman, Parker, Sharpie, PrismaColor and Uni-Ball orders ship FedEx Ground from Chicago.

PENWA FREE SHIPPING POLICY:
FREE GROUND shipping is offered for orders over $50 to USA 48 states.
Tombow Mono Adhesive case orders will receive FREE FedEx Ground from Atlanta. Please order box-quantities of any additional items.

PRIORITY MAIL DISCLAIMER:
Although the U.S. Postal Service advertises 2-3 day delivery for domestic Priority Mail, this delivery time is not guaranteed and cannot be relied upon; especially during the holiday season. Please contact your local Post Office regarding current estimated delivery time via Priority Mail from 08055 to your location.

RETURN POLICY AND RESTOCKING FEES:
PENWA.com accepts returns within 30 days of purchase. A full refund is provided for products received at PENWA in new condition and in original packaging. If the order has received Free Shipping, we will deduct our actual cost of the Free Shipping provided. Special order items, including all ITOYA, AURORA, and SAILOR items, are subject to a 20% restocking fee due to the associated vendor's return policies.

Please obtain an RMA number via email from PENWA at info@penwa.com and ship via a trackable carrier to:
RMA# _ _ _ _ _ _
PENWA LLC
617 STOKES ROAD #4-190
MEDFORD NJ 08055-3005

Please allow up to 2 weeks for your return to be processed and refunded.